Agile Operations Lead

Festanstellung, Voll- oder Teilzeit · Remote (from Poland only)

Job profile

We are looking for an Agile Operations Lead to support our People and Culture team, responsible for driving alignment, accountability, and data-driven decision-making across our teams. You’ll own OKR governance, agile facilitation, and people analytics, ensuring our processes are lean, outcomes are measurable, and teams operate at peak efficiency. This role bridges operational execution with strategic people initiatives, reporting directly to the Head of People and Culture.

This Poland-based role offers remote flexibility, but we value in-person collaboration. Our team meets in Poland for at least one week each quarter, so we ask all applicants to be located in Poland. This is not a globally remote role - Poland residency is required. The contract form is Umowa o Pracę (brutto).

What you will be responsible for

Facilitating and documenting OKR planning sessions, bi-weekly check-ins, and quarterly retros to ensure alignment and accountability.
Validating team capacity, configuring OKR tools (dashboards, labels, weights), and maintaining planning artifacts (sprint plans, retro boards).
Running agile ceremonies (retros, planning, reviews) when teams need support. Keeping rituals sharp, time-boxed, and outcome-focused.
Owning company-wide people KPIs (worklogs, engagement, capacity), turning data into actionable reports for leadership.
Acting as the first escalation point for team tensions or delivery risks, coordinating with the People Chapter on org-level improvements.
Scheduling and coordinating recurring company events (planning weeks, all-hands) with seamless execution and follow-up.
Tracking retro actions in Jira/Confluence and chasing owners until closure and escalating stalled items if needed.
Proposing data-backed improvements (training, process changes) and piloting small-scale initiatives.

What makes you a match

Essential Qualifications:

Proven experience in agile facilitation, OKR governance, or people operations, preferably in a StartUp or tech environment.
Analytical mindset with the ability to translate data (worklogs, engagement metrics) into clear recommendations.
Stakeholder management skills paired with fine-tuned communication skills to hold teams accountable for follow-ups and data submission.

Bonus Skills:

Experience with tools like GSuite, Jira, Confluence, Slack, and advanced Analytics for tracking and reporting.
Familiarity with GDPR/compliance in People Analytics.
Certification in agile frameworks (Scrum, Kanban) or HR analytics.

Collaboration and Interpersonal Skills:

Direct communication style, no sugarcoating, just clarity and action - with empathy.
Ability to challenge assumptions with data while keeping teams motivated, navigating ambiguity and pushing back when processes lack purpose.
Languages:
- English (fluent) required
- Ukrainian, German, Polish: desired, not required

What you can expect

A dynamic, ambitious team where your voice is heard, and your contributions truly matter. You’ll have real ownership over your decisions in a trusted, cross-functional environment within a Swiss product company that puts people first.

We offer fair compensation, flexible working hours, a remote work setup, and a culture that supports both personal and professional growth, fostering a healthy work-life balance.

Employer of Record:
For this role, we offer employment through our trusted Employer of Record (remote.com), ensuring full legal compliance and a seamless experience for our team members in Poland.

ID Verification:
To maintain a fair and secure hiring process, candidates may be asked to verify their identity via Veriff before speaking with our Recruiter. This step helps us prevent fraud and focus our resources on genuine applicants.

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About us

Who we are:

esurance is a Swiss InsurTech company offering a SaaS solution. Driven by the vision of a hassle-free insurance experience, we are on a mission to reinvent health insurance for small businesses. Our main product is a configurable sales platform for insurance that connects small and medium-sized enterprises (SMEs), insurance providers, business application providers and brokers. Founded in 2013, we are a successful scale-up.

What makes us unique:

At esurance, you’re part of a connected and forward-thinking team driven by trust, openness, and mutual respect. Whether working from our vibrant Zurich office or remotely across Europe, you’ll enjoy a flexible, hybrid environment where your voice matters and collaboration thrives.

We invest in your growth through agile practices, regular feedback, and true ownership of meaningful projects. Our transparent Grading System ensures fair compensation, clear career paths, and ongoing development aligned with our shared goals.

Alongside competitive pay, flexible hours, and health support, your work makes a real impact – helping small businesses navigate insurance in a simpler, fairer, and hassle-free way. At esurance, you don’t just have a job – you help shape the future of insurance.

Our core values:

We are connected.
We are ahead.
We are clear.
We are approachable.

Are these inline with your personal values? → Come join us!

AI Recruiting Statement

At esurance, we value authenticity and encourage candidates to present their true selves during the recruiting process. We embrace advanced technology and use AI in our business and we are fine with candidates leveraging AI to optimize their resumes before applying. We see no value in providing a purely AI generated cover letter though.

We expect that any interaction with our team, including online assessments and interviews, should reflect your genuine skills and experiences without AI assistance. We believe in the power of human connection and want to get to know you, not an AI-generated version of you. Our aim is to focus on authenticity and build a team that truly reflects our values and culture.

Cooperation with External Recruitment Agencies

esurance AG generally does not engage external recruitment agencies to fill vacancies. In the rare event we require additional support, we may work with selected partners under a written agreement for a limited period. We do not accept unsolicited candidate profiles from agencies with whom we have no formal arrangement. Submitting such profiles does not give rise to any claim for placement fees or other compensation.

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